Shipping policy

Thank you for choosing Balbalecp. We are committed to providing efficient, reliable, and transparent shipping services for our U.S. customers. The following policy explains our shipping coverage, timelines, and related terms to help you clearly understand the order fulfillment process.

1. Shipping Coverage

We currently ship only within the United States.

Supported shipping area:

  • Contiguous United States (48 states)

Not supported:

  • Alaska (AK)
  • Hawaii (HI)
  • U.S. territories (such as Puerto Rico)

Orders with shipping addresses in unsupported regions cannot be processed.

2. Order Processing Time

After payment is successfully completed, all orders enter processing:

  • Standard processing time: 1–2 business days
  • Business days: Monday–Friday (excluding holidays)

Orders will be shipped after processing is completed.

3. Shipping Origin & Transit Time

All products are shipped via third-party fulfillment warehouses within the United States.

Possible fulfillment locations include:

  • California warehouse
  • Texas warehouse
  • Other partnered U.S. fulfillment centers

Depending on warehouse location and delivery address, transit time may vary:

  • Transit time: 3–5 business days
  • Total estimated delivery time: 4–7 business days (including processing time)

4. Order Cut-off Time

Daily order cut-off time:

  • 4:00 PM Eastern Time (ET)

Orders placed after the cut-off time will be processed on the next business day.

5. Shipping Fees

  • Standard shipping within the U.S.: Free shipping
  • Not applicable to AK and HI regions

We offer free standard shipping for all eligible U.S. orders.

6. Taxes & Duties

  • Most orders shipped within the United States are generally duty-free
  • Customers usually do not need to pay import duties or additional customs fees
  • In rare cases where state taxes or system-required fees apply, we will provide clarification during or before order fulfillment

We comply with all applicable U.S. tax regulations.

7. Shipping Delays, Holidays & Peak Seasons

Delivery times may be extended under the following conditions:

  • Severe weather conditions (storms, snow, hurricanes, etc.)
  • U.S. public holidays
  • Peak shopping seasons (e.g., Black Friday, Christmas period)
  • Temporary warehouse or carrier capacity limitations

In such cases, delivery may be delayed by 1–3 additional business days. We will do our best to keep order status updated.

8. Incorrect Shipping Information

Please ensure all shipping details are accurate, including:

  • Full name
  • Shipping address
  • ZIP code
  • Phone number

If incorrect information leads to:

  • Failed delivery
  • Shipping delays
  • Or return to warehouse

The customer may be responsible for related costs or delays.

If you notice an error, please contact us as soon as possible. We may be able to update the information before the order is shipped.

9. Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information.

You can track your order by:

  • Using the tracking number provided in your email
  • Entering it on the tracking page

Tracking page:
👉 https://balbalecp.com/pages/track-order


10. Help & Contact Us

If you have any questions regarding your order or shipping, please contact us:

Company Name:
AROCHO NEXORA SOFTWARE LLC

Business Address:
7101 Cedar Springs Blvd
Louisville, KY 40291
United States

Customer Support Email:
support@balbalecp.com

Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time, ET)

We are committed to providing a smooth and reliable shipping experience for every customer. If any issues arise, we will communicate and work with you to resolve them promptly.