Refund policy

At Balbalecp, we are committed to providing a transparent and reliable shopping experience. If you are not satisfied with your purchase, you may request a return or refund under the following conditions.

1. Return Eligibility & Requirements

We accept return requests that meet the following conditions:

Return request must be submitted within 30 days after delivery
Items must be unused, undamaged, and in original packaging
All accessories, manuals, and included items must be returned together
Return requests must be approved by customer service before sending back the item

The following items are non-returnable:

Clearance items
Gift cards
Promotional or discounted items
Items marked as “Final Sale”

Items showing signs of use, damage, missing parts, or unauthorized returns may not be eligible for a refund.

2. How to Request a Return

To initiate a return, please follow these steps:

Contact customer support with:
- Order number
- Reason for return
- Product photos (if applicable)
Email us at:
support@balbalecp.com
Our team will review your request within 24 hours
If approved, we will provide:
- Return Merchandise Authorization (RMA) number
- Return address and detailed instructions

⚠️ Unauthorized returns will not be accepted.

3. Return Shipping Cost & Responsibility

For personal reasons (non-defective returns):
Customers are responsible for return shipping costs
For defective products or our error:
We will cover reasonable return shipping costs

We strongly recommend using a trackable shipping method to ensure safe delivery.

4. No Exchanges

We do not offer direct product exchanges at this time.

If you need a different item:

Return the original item (if eligible and approved)
Place a new order separately

5. Refund Processing

Refunds will be processed as follows:

Processing time: 1–2 business days after we receive and inspect the returned item
Refund arrival time: 3–5 business days depending on your bank or payment provider

Refunds will be issued to your original payment method.

⚠️ No restocking fees will be charged.